Frequently Asked Questions
you can visit our website (liplapin.com) or you can check our Shopee, Tokopedia, Sociolla, Ponny Beaute, Lamida, etc.
You can always track your order after your payment confirmation is sent. After our team finished to package your order, We will put a tracking number for you to check and track your order.
Sorry, We don’t for a moment. We only ship only to Indonesia. But hey maybe someday we will.
If the payment already received, sorry we can’t cancel it. But if you don’t make a payment, contact us!
If your order is not as expected you can contact us and refer to our return page.
For a moment we only accept Bank Transfer BCA. Later this year we will add many more payment channel so you can easily to shop with us!
Contact us at Whatsapp 123456789 or Email support@liplapin.com, we are very happy to help you.
Shipping
Orders that made at our website will be processed in within one to two working days.
Orders are being shipped from Jakarta. So if you live in near Jakarta such as JABODETABEK should receive your order within 1-3 working days. Else, you will be receive your order within 3-7 working days.
If you place an order in the weekend (Saturday and Sunday) or public holiday, all of your order will be processed on the next working days after the payment being made.
We currently only support Sicepat as our shipping carrier. Others yet to come.
Once the order have been checked out by customer, we can’t modify or add another item in your order neither to cancel it. So please check them out before you proceed to check out.
We are not responsible for any damage or loss that caused by our third party shipping carrier. We’re always take care of our product so you can enjoy it. Please provide the detailed address and make sure there are people to receive it later.